Refund Policy
At Ive's Elegance, we are committed to providing high-quality jewelry and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to help.
Returns
- You have 14 days from the date of delivery to request a return.
- Items must be unused, in their original condition, and in the original packaging with all tags and certificates included.
- Custom-made or personalized items are not eligible for return unless they arrive damaged or defective.
Refunds
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and the amount will be automatically applied to your original payment method within 7-10 business days.
Exchanges
- We replace items only if they are defective or damaged. If you need an exchange, please contact us within 7 days of receiving your order.
Non-Refundable Items
- Gift cards
- Sale items or final clearance products
How to Request a Return
- Contact us at hello.iveselegance@gmail.comĀ with your order number and reason for the return.
- Ship the item back to the address provided in our response. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Contact Us
For further questions or concerns about your refund or return, please email us atĀ hello.iveselegance@gmail.com